Our Mission & Values

Our Mission

We believe that your entire experience should feel authentic and be uniquely curated to your business needs. Our mission is to offer professional virtual assistance to small businesses and entrepreneurs. We provide the resources and support, allowing our clients more time to focus on their passion.

Our Values

 

Communication

At the heart of our business lies a commitment to open and honest communication. We believe in keeping our clients informed and engaged throughout every step of their journey with us. From the very beginning, we prioritize transparent updates and active dialogue to ensure you are always in the loop regarding the status of your projects. Your peace of mind and trust are paramount, and we strive to foster a collaborative relationship built on clarity and mutual understanding!

Resourceful

We’re committed to finding the best solutions to ensure your work is done exceptionally well. Our resourcefulness means we’re constantly exploring new approaches and strategies to deliver the best possible outcomes. Whether it’s uncovering innovative methods or optimizing processes, we’re dedicated to achieving excellence through creativity and adaptability.

Openness

We are dedicated to truly understanding our clients and their passions. By delving into the "why" behind your business and identifying the "what" that may be holding you back, we aim to fully comprehend the "who" – you. This deep understanding allows us to align our efforts with your vision, ensuring that we support and guide you in channelling your energy where it matters most. Your journey is our journey, and we are committed to fostering a relationship grounded in openness and genuine connection.

Balance

We believe in nurturing a healthy work-life balance for both ourselves and our clients. Our services are designed to help you create more quality time with your family and loved ones, allowing you to enjoy life’s precious moments. By prioritizing balance, we support not just your professional needs but also your personal well-being.

Integrity

Integrity is at the heart of everything we do. We believe in being genuine, honest and holding ourselves to the highest ethical standards. We take pride in our work and are dedicated to doing an exceptional job for you. We value the trust you place in us and strive to meet and exceed your expectations with unwavering integrity. Your success is our success, and we're here to support you every step of the way.

Coffee

We believe that a great day starts with a good cup of coffee—and it’s become such an important part of our routine that it’s made our value list! Coffee isn’t just a beverage; it’s a ritual that fuels our creativity and productivity. Here’s to the little joys that make each day better!

KIND WORDS

“As a client I can say that this is an excellent service, very professional, always responding quickly to any questions or requests I have. Would definitely recommend this service!”

Nan Marshall, Blue Owl Massage

 FAQs

  • A Virtual Assistant (or VA) is an individual who provides certain services for your business from a remote location. Depending on the setup, virtual assistants can work for your business on a part-time or full-time basis.

  • Most regular employees physically report to work. VAs work remotely from home. Virtual assistant jobs aren’t limited to your locality. In fact, many of our clients live provinces or countries away from us!

    Having a full-time employee requires you to bear the costs of things like office space, equipment, vacation pay etc. When hiring a VA, you pay for our time! That’s it.

  • We specialize in supporting businesses within the holistic health and wellness field, such as acupuncturists, massage therapists, psychotherapists, and counselors. However, our experience spans across a wide range of industries. We've had the privilege of working with businesses from plumbers and music teachers to security companies and beauty salons. Whether you're in wellness or another field, we're here to help streamline your operations and elevate your business.

  • We begin with a 15-20 minute discovery call, which allows us to get to know you, your business, and your specific needs. If we both feel like it's a good fit after the call, we'll send over a proposal and contract to formalize the next steps. Once everything is signed, we'll get right to work on your projects!

  • We take client privacy very seriously. We use secure password vaults, so if you're concerned about sharing passwords, don't worry—we don't even need to see them. Before we start working together, we sign a contract that includes a privacy disclosure, ensuring trust from day one. Client information is kept strictly between us and never shared outside of our contract. Your trust and confidentiality are our top priorities.

  • If you're feeling overwhelmed by the day-to-day tasks of running your business, constantly juggling admin work, or finding that your time is better spent focusing on growth rather than operations, a virtual assistant could be a great solution. We can help with everything from social media management to systems like the Jane App, giving you more time to focus on what you do best. If you're ready for more balance and efficiency in your business, a virtual assistant might be exactly what you need!